You should see all of your invoices in your Account page > Invoices. If you do not see this invoice or if you do not have a Bubble account, please reach out to our Support team by asking the AI chatbot in the bottom right-hand corner of any bubble.io page to talk with a person. To expedite our investigation and ensure its efficiency, please make sure to provide the support team with the following details after asking the AI chatbot to speak with a person:
The last four digits of the card that was charged
The expiration date of the card
The type of card that was charged (e.g. Visa, Amex, Mastercard)
The date of the charge
A screenshot of the invoice, if available
Below are some additional helpful details:
For workload unit overages, include details such as the overage units and the rate per WU charged.
For discrepancies between charges and invoices, specify any added fees or adjustments and the original invoice amount.
For app-related billing issues, list the app names and their statuses (active or inactive) at the time of the charge.
If the account associated with a charge is unknown, provide transaction details or authorization codes to help locate the account.
Verification emails are sent to confirm ownership, and responses to these emails are mandatory to proceed with billing resolutions.
Billing information and actions, such as refunds, are only processed after the account holder's consent as a security measure.
Key Takeaways
Keep records of transaction details and card information for quick resolution steps.
Ensure your email address on file with Bubble is active and accessible for verification processes.
Understand that verification of account ownership is necessary for billing issue resolutions and security.