You should see all of your invoices in your Account page > Invoices. If you do not see this invoice or if you do not have a Bubble account, please reach out to our Support team by asking the AI chatbot in the bottom right-hand corner of any bubble.io page to talk with a person. To expedite our investigation and ensure its efficiency, please make sure to provide the support team with the following details after asking the AI chatbot to speak with a person:
The last four digits of the card that was charged
The expiration date of the card
The type of card that was charged (e.g. Visa, Amex, Mastercard)
The date of the charge
A screenshot of the invoice, if available
Below are some additional helpful details:
For workload unit overages, include details such as the overage units and the rate per WU charged.
For discrepancies between charges and invoices, specify any added fees or adjustments and the original invoice amount.
For app-related billing issues, list the app names and their statuses (active or inactive) at the time of the charge.